Terms of Service

LeadingPilot is operated by Telvara Holdings Limited, a company registered in the United Kingdom under company number 17175891, with its registered office at 27 Crofton Road, No. 6, 1st Floor, Liverpool, England, L13 5UJ. You can reach us at [email protected] or +44 7782 220559.

You must be 18 or older to use LeadingPilot. If you are using LeadingPilot on behalf of a business, you confirm that you have authority to bind that business to these terms.

One account per email address. You are responsible for keeping your password safe and for any activity under your account. Don't share accounts; if you need multiple seats, contact us about team plans.

Credits are bought outright as a one-off purchase. One qualified lead consumes five credits. All credits expire 60 days after purchase or grant. Buying more credits does not extend the expiry of an earlier purchase or grant.

Every purchase is a one-off. Nothing renews, we do not store your card for future charges unless you ask, and buying more credits is always an action you take.

LeadingPilot provides B2B lead qualification software. It does not sell leads, advertising traffic, databases, scraping, gambling traffic, or financial leads.

You may not use LeadingPilot to send unsolicited bulk messages, harvest contact information from third parties, or qualify leads for prohibited products including firearms, controlled substances, sexually explicit material, or gambling.

Specifically: LeadingPilot may not be used to generate academic writing, essays, theses, or any other content intended to misrepresent the authorship of academic work. LeadingPilot may not be used to produce content that infringes a third party's intellectual property rights.

You own your leads, your messages, your scoring rubrics, and any data you bring to LeadingPilot. We own the LeadingPilot software and the underlying systems. We claim no rights over the contents of your qualification conversations beyond the limited licence needed to run them through the service and store them for the retention period in the Privacy Policy.

You are responsible for GDPR / UK GDPR compliance regarding the leads you process. That includes having a lawful basis for contacting them, honouring opt-out requests, and providing privacy notices to your prospects. We are the data processor; you are the controller.

Credit packs, expert orders and templates are non-refundable, apart from billing errors and anything the law requires. Unused credits expire after 60 days. See the Refund Policy for the detail, including how the 14-day consumer cancellation right works at checkout. Chargebacks initiated without contacting us first may result in account suspension pending review.

Either party may terminate the agreement at any time. Account deletion removes your data per the timing in the Privacy Policy. Unused credits aren't refunded when the agreement ends, except as the Refund Policy sets out.

To the maximum extent permitted by law, our total liability arising out of or in connection with the service is limited to the fees you paid in the twelve months preceding the event giving rise to the claim. We are not liable for indirect, incidental, or consequential damages, including lost profits or lost opportunities.

These terms are governed by the laws of England and Wales. The courts of England and Wales have exclusive jurisdiction over any dispute arising out of or in connection with these terms.